Our Commitment to Service
We believe customer service starts before the buying decision is made. Our leadership and engineers take advantage of every opportunity to build strong relationships with potential customers to fully understand their specific challenges and recommend the right solution for each application.
We bring more than 50 years of mechanical engineering expertise, advanced technologies and worldwide field experience to deliver high-value innovative solutions and service. We provide unmatched support for our products and lead the way in customer service.
Our product troubleshooting videos demonstrate how you can make adjustments to your DBS unit. If you need further assistance, please contact us.
Our Commitment to Service
We believe customer service starts before the buying decision is made. Our leadership and engineers take advantage of every opportunity to build strong relationships with potential customers to fully understand their specific challenges and recommend the right solution for each application.
We bring more than 50 years of mechanical engineering expertise, advanced technologies and worldwide field experience to deliver high-value innovative solutions and service. We provide unmatched support for our products and lead the way in customer service.
Our product troubleshooting videos demonstrate how you can make adjustments to your DBS unit. If you need further assistance, please contact us.
TURNKEY INSTALLATION
DBS Manufacturing will keep your clarifier or thickener moving with our professional turnkey services for installing new or retrofit drive units. For retrofits, the DBS Manufacturing team offers the option to commission for installation, and then will adjust and align your clarifier or thickener to the original manufacturer's specification.
After installation of your new or retrofit drive unit, DBS Manufacturing offers a comprehensive stock of spare parts and our unique 24-hour "Engineer on Call" service. With this service, field engineers and field technicians are available for on-site visits to make any adjustments or repairs.
Torque Test
To ensure superior performance under the most severe service conditions, DBS Manufacturing has built a dynamometer for dynamic load tests. Our in-house dynamometer can perform witnessed clarifier drive unit tests as an adjunct or to save the expense of a field torque test.
For on-site testing, you can rent our portable field test dynamometer or a DBS engineer can perform the test for you. DBS Manufacturing offers extensive, in-depth instructions for our portable field test dynamometer.
Training
DBS Manufacturing offers technical training to our customers, sales representatives, and OEMs. We also offer sales training. Courses are offered on demand at our factory.
On-site training and job site specific training is also available. For more information on training, please contact us with your questions and one of our engineers will reach out shortly.
Aftermarket Parts And Service
The Operation and Maintenance manual supplied with your DBS drive unit includes spare parts information.
Our engineering team can help you with aftermarket parts and service, troubleshooting, maintenance, or repair of your drive unit. Please contact us with the location, model, and serial number of your DBS drive unit.
For More Information
If you have questions or would like to speak with one of our engineers, please contact us. A member of our engineering team will contact you shortly.